At Hastshaili, we strive to ensure that every customer receives their order in perfect condition. However, we understand that there may be instances where the received product is damaged, defective, or incorrect. In such cases, we offer a hassle-free return/exchange process within 7 days of product delivery.
Please note that our return/exchange policy is applicable only in the following scenarios:
- Received damaged or defective product.
- Received the wrong product.
To initiate a return/exchange request, please email us at [email id] within 7 days of receiving the product. Kindly provide detailed information regarding the issue along with supporting evidence such as photographs or videos, if applicable.
Unboxing Video Guidelines:
As part of our commitment to ensuring a smooth resolution process, we require customers to provide an unboxing video when making a purchase from our website. This video serves as crucial evidence in cases where there are discrepancies or issues with the delivered product.
We understand that purchasing from us involves interactions not only with our team but also with third-party courier services. These services have their own guidelines and procedures for addressing any delivery-related issues. Therefore, it is essential for us to adhere to our unboxing video guidelines to facilitate a swift and accurate resolution.
Please note the following guidelines for submitting an unboxing video:
- The unboxing video must clearly show the unpacking of the delivered package.
- Ensure that the product and its packaging are clearly visible throughout the video.
- Record the unboxing process from start to finish without any interruptions.
- In case of any discrepancies or issues observed during unboxing, please highlight them in the video.
Failure to provide a proper unboxing video as per our guidelines may result in delays or rejection of your request.
We appreciate your cooperation in adhering to our return/exchange policy and unboxing video guidelines. Should you have any further queries or concerns, please do not hesitate to contact us. Your satisfaction is our utmost priority, and we are here to assist you every step of the way.